Privacy Policy

Last Updated: November 18, 2025

Dylorae ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dylorae.com and use our educational services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or sessions
Subscribe to newsletters
Contact our support team
Participate in live sessions or group classes

This information may include:

Full name
Email address
Phone number
Payment information
Profile information and preferences
Communication history with instructors

1.2 Automatically Collected Information

When you access our platform, we may automatically collect certain information, including:

IP address and device information
Browser type and version
Operating system
Access times and referring website addresses
Pages viewed and links clicked
Course progress and completion data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain our educational services
To process registrations and manage your account
To facilitate live sessions and instructor interactions
To personalize your learning experience and recommend courses
To process payments and prevent fraud
To send administrative information, updates, and notifications
To respond to inquiries and provide customer support
To analyze platform usage and improve our services
To send promotional communications (with your consent)
To comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer support.

3.2 With Instructors

When you enroll in courses, your relevant information may be shared with instructors to facilitate learning, provide feedback, and enable communication.

3.3 For Legal Purposes

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure payment processing systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your information
Portability: Request transfer of your information to another service
Objection: Object to processing of your information
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@dylorae.com

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

As we operate an international platform, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We take appropriate measures to ensure your information receives adequate protection.

9. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Marketing Communications

With your consent, we may send you promotional emails about new courses, special offers, and other information we think you may find interesting. You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any promotional email
Updating your communication preferences in your account settings
Contacting us at support@dylorae.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dylorae
4707 Algoma Ave
Powell River, BC V8A 2N7
Canada

Email: support@dylorae.com
Phone: +1 514 739 0588

13. Additional Information for Specific Regions

13.1 European Users

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

13.2 California Users

California residents may have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

13.3 Canadian Users

Canadian residents have rights under applicable privacy legislation, including the right to access and correct personal information held by us.